Frequently asked questions
How to Order
How can I place an order?
You can order directly through our website. Simply choose your desired plant(s), select the size and quantity, and add them to your cart. An invoice will be sent to you for payment.
Alternatively, you can also place your order through Instagram DM or WhatsApp — our team will assist you personally and provide the invoice details.
Can I modify or cancel my order?
Yes, you can modify or cancel your order by contacting us as soon as possible before shipment.
How long does the order process take?
We ship once a month, usually at the end of the month. The process includes:
- Export & import document preparation
- Phytosanitary certificate issuance
- Secure packaging
- Delivery to our Florida agent
Payment Details
What payment methods do you accept?
We currently accept payments via PayPal.
Which currency will I be charged in?
All transactions are processed in USD (United States Dollar).
When do I need to complete payment?
Please complete your payment after receiving the invoice to confirm your order for the upcoming shipment schedule.
Shipping Information
Do you ship internationally?
Yes, we offer worldwide shipping, primarily to the USA.
How much does shipping cost?
Shipping to the USA starts at USD 0 per plant (Free Shipping for all plant). For other countries, please contact us for a personalized quote.
Do I need an import permit?
No, you do not need to provide an import permit — we handle all import procedures through our licensed agent.
Tracking & Delivery Schedule
Can I track my shipment?
Yes, a UPS tracking number will be provided once your order ships.
How long does shipping take?
Once your package reaches our Florida hub, delivery via UPS usually takes 3–5 business days.
Shipping schedule
Orders close in the second week of each month, and shipments typically depart in the third or fourth week.
Do you offer free shipping?
Please contact us for special promotions or customized offers.
Refunds & Plant Care Notice
Can I return my plant or request a refund?
Yes, refunds or returns are available if your request meets our terms and conditions. Please contact us for more details.
Important notes – Sensitive plants
Some plants are delicate and may experience minor transit damage.
We recommend selecting our upgraded shipping option for better protection during transit.
All plants are packed according to international export standards. However, we cannot be held responsible for issues caused by customs clearance or long-distance transit delays.
By placing an order, you confirm that you understand and agree to these terms.