Refund policy
Eligibility for Return & Refund
- You may request a return or refund if:
- The plants arrive dead.
- The plants are significantly different from the description.
Requirements
- Customers must provide photo and video evidence of the issue.
- Refunds or returns are only applicable if the problem is caused by the seller.
Limitations
- We are not responsible for issues caused by customs clearance, long-distance travel, or improper care after delivery.
- If an order is canceled due to tax or import issues in your country, we do not accept returns or refunds for costs incurred.